With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Embedded Escalation Engineer - Microsoft Defender for Cloud you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED/MINIMUM QUALIFICATIONS

• 5+ years technical support, technical consulting experience, or information technology experience
  o OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

TECHNICAL SKILLS:

Demonstarted proficiency with:
Deep technical and architectural knowledge on cloud security, Networking, and Azure cloud computing.
Experience with Windows and Linux based environments.
Experience with Containers and Kubernetes environments including AKS, EKS and similar.
Experience with AWS, GCP and other clouds (advantage)
Experience with Kusto (Data Explorer) Query Language, PowerShell, CLI queries and commands.
Intermediate Skills In:
Familiarity with Malware landscape
Familiarity with Incident Response
Familiarity with CSPM (Cloud Security Posture Management) and CWPP (Cloud Workload Protection Platform) terms and tools.
Familiarity with Azure Active Directory Identity management
Some Azure troubleshooting experience
Technical Support Engineering IC4 - The typical base pay range for this role across Canada is CAD $88,800 - CAD $165,000 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Microsoft will accept applications for the role until May 8, 2024

CES #CSS #SCIM #CyberDefender

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations