EMEA Warranty Manager (M/F/D)

at  Yanmar

Yanmar Compact Equipment EMEA is a leading player in the design, manufacture and distribution of state-of-the-art compact worksite machinery, with two production sites in Europe: Crailsheim in Germany and Saint-Dizier in France.
Combining Japanese know-how with European manufacture, Yanmar Compact Equipment EMEA delivers a full portfolio of state-of-the-art machines that are specially designed for a wide range of applications, including infrastructure, drainage, landscaping, demolition and civil engineering.
Aufgaben

Your main responsibilities relate to warranty management and managing the warranty management team:

• Ensure warranty management and control,
• Manage the warranty team in terms of warranty assessment, follow-up and monthly KPI reporting to improve customer satisfaction, warranty management and supplier recovery,
• Maintain a clear follow-up and feedback between the Warranty Department, Purchasing and Quality Assurance,
• Inform Management about the financial management of warranty, manage backlog and extended warranty prices,
• Define a clear budget on warranty cost, extended warranty ROI, supplier recovery,
• Collaborate with the Quality Department to ensure all qualified quality issues related to low sales performance risk and customer/dealer issues are taken care of,
• Define KPIs to track and follow warranty department performance, risk analysis and corrective action,
• Collaborate with Field Service Managers, Technical Support Managers, and Sales to define and ensure the Yanmar warranty strategy is in line with customer satisfaction & TCO, ensure correct application of Yanmar rules, terms & conditions,
• Provide strategy and insights regarding ERP & warranty systems and dependencies.

Qualifikation

• Engineer or senior technician with a background in Mechanics, building equipment or agricultural equipment,
• Minimum of 3 years’ experience in warranty management ideally in the automotive products business,
• Strong software knowledge (Office/Oracle/Sage/DMS),
• Good knowledge of spoken and written German and English is required, French a plus.

Benefits

• Ensure warranty management and control,
• Manage the warranty team in terms of warranty assessment, follow-up and monthly KPI reporting to improve customer satisfaction, warranty management and supplier recovery,
• Maintain a clear follow-up and feedback between the Warranty Department, Purchasing and Quality Assurance,
• Inform Management about the financial management of warranty, manage backlog and extended warranty prices,
• Define a clear budget on warranty cost, extended warranty ROI, supplier recovery,
• Collaborate with the Quality Department to ensure all qualified quality issues related to low sales performance risk and customer/dealer issues are taken care of,
• Define KPIs to track and follow warranty department performance, risk analysis and corrective action,
• Collaborate with Field Service Managers, Technical Support Managers, and Sales to define and ensure the Yanmar warranty strategy is in line with customer satisfaction & TCO, ensure correct application of Yanmar rules, terms & conditions,
• Provide strategy and insights regarding ERP & warranty systems and dependencies