Emergency Communications Officers, Duke University Police

at  Duke University

DUKE UNIVERSITY POLICE DEPARTMENT

Emergency Communications Officer Job Description

OCCUPATIONAL SUMMARY

Emergency Communications Officers answer and process both emergency and non-emergency calls for service. They provide dispatch and communication support services for police, fire, emergency medical, and other related services.

EXPERIENCE:

Must have a high school diploma or its equivalent. One year of experience as a 9-1-1 telecommunicator, or operator in a high-volume call center preferred.

SKILLS AND REQUIREMENTS:

• Perform job duties at a ‘successful’ level, as defined by Duke University’s performance evaluation standards.
• Strong ability to multi-task and work in a fast-paced environment
• Strong critical thinking and problem solving skills
• Exceptional customer service skills
• Communicate effectively and respectfully with members of the community, supervisors and peers while demonstrating tact and diplomacy, and maintaining confidentiality.
• Exceptional verbal and written communication skills which demonstrate the ability to submit accurate documentation and effectively communicate information and ideas.
• Deescalate difficult situations by remaining professional and calm, displaying empathy, and demonstrating impulse control.
• Successfully become DCIN Certified by completing the DCIN Training Course within 120 days of employment; and maintain certification by successful testing biennially.
• Successfully complete Security Awareness Training within 6 months of hire, and then biennially, as mandated by FBI/CJIS.
• Successfully complete the Sheriffs Standards 47-hour Telecommunicator Certification Course.
• Successfully complete the annual telecommunicator in-service training.
• Availability for work must be conducive to our responsibility for 24-hour coverage. Must be flexible and able to work 12-hour day and night shifts, weekdays, weekends, holidays, special events, and mandatory overtime assignments;
• Demonstrate proficient use of relevant equipment including desktop computer, laptop, radio console, two-way radios, push-to-talk devices, etc.
• Ability to hear and retain detailed information.
• Ability to fluently speak, read and understand the English language.
• Ability to read and understand maps.

EDUCATION

Work requires comprehension and communications skills normally acquired through a high school education.

EXPERIENCE

One year of experience in large volume communication systems or an equivalent combination of education and relevant experience.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Please refer the Job description for details