Emergency Department Reception Supervisor

at  University Hospitals Coventry and Warwickshire NHS Trust

University Hospitals Coventry and Warwickshire (UHCW)NHS Trust are looking to recruit a receptionist/administration supervisor to work with the emergency department at UHCW. The successful candidate will need to be available to work over the 7 days a week, days, evenings, nights and weekends with the opportunity to work additional hours on bank.
The successful candidates will be required to provide comprehensive and confidential administrative and clerical activities to meet the needs of the reception in accordance with departmental and trust guidelines, policies or procedures. Candidates will also be required to effectively communicate related information and advice regarding the reception in order to enable the multi-disciplinary team to achieve operational excellence.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Book patients into the emergency department and make follow up outpatients appointments if required.
Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
Communicate with staff, patients and/or external organisations using appropriate methods.
Maintain both mutual and electronic filing systems and databases, as required by the department and trust policies, ensuring all documents are accurately and appropriately archived.
Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IpM, CRRS, CPIS etc.
Assist with training new team members in Trust operational systems and department procedures.
Responsible for overseeing stationery ordering and other equipment whilst monitoring and maintaining stock levels.
Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
Prioritise daily tasks to achieve timescales set
Provide appropriate cover in the absence of other members of the team
Ensuring relevant information is captured for overseas/private patients
Responsible for the NHS 111 referral inbox. Ensuring the at the inbox is monitored regularly throughout the day.
Creating external referrals for NHS 111 referrals
To ensure that any requested changes to clinics are administered in a timely and efficient manner
For further details of the role please see the attached job description

Please refer the Job description for details