Emergency Shelter Operations Supervisor - Swing Shift

at  Catholic Charities of Southern Nevada

ABOUT CATHOLIC CHARITIES OF SOUTHERN NEVADA

Since 1941, the mission of Catholic Charities of Southern Nevada has been to serve those in need — the most vulnerable — regardless of race, religion or creed. This leading community resource offers help and hope with dignity as it strives to meet the diverse needs of men, women and children in Southern Nevada. Through the generosity of foundations, grants, organizations and individual donors, Catholic Charities operates 16 programs providing support to more than 4,500 people daily and encompassing
four core areas: Family Services, Food Services, Immigration and Refugee Services and Homeless and Housing Services. Catholic Charities also operates the largest Meals on Wheels program and Emergency Shelter Services in Southern Nevada. For additional information, please visit CatholicCharities.com.

POSITION SUMMARY:

The Supervisor of Shelter Operations is responsible for leading Emergency Shelter operations, and for ensuring the Emergency Shelter operates under Housing First principles. Working under the direct supervision of the Manager of Shelter Operations the Supervisor of Emergency Shelter Operations provides logistical oversight and leadership for all of the Emergency Shelter programs, and supports the Manager of Emergency Shelter Operations in ensuring the protection of personnel, property, information and visitors to the shelter.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to maintain effective working relationships with diverse stakeholders, including clients, colleagues, volunteers, law enforcement and others within Non-Profit Industry.
• Ability to work in a variety of settings with culturally diverse groups, and be culturally sensitive and appropriate.
• Ability to effectively communicate with the public.
• Ability to supervise multiple projects with attention to detail, handle interruptions; maintain focus on tasks and produce accurate work, correctly prioritize multiple tasks and meet deadlines.
• Possess excellent oral and written communication as well as strong management skills.
• Ability to make presentations, deliver training and develop reports that may include technical information.
• Sound judgment and ability to work autonomously, ability to make sound decisions under pressure, and ability to identify specific problematic issues and initiate a solution.
• Proficiency in computers and software including Microsoft Office including Word, Excel and PowerPoint.

QUALIFICATIONS:

• High School diploma or equivalent
• 1 years of progressive leadership experience, including working with homeless population, human service, substance abuse, mental illness, or any human service related field.
• Flexible schedule to work after hours and weekends.

PHYSICAL REQUIREMENTS:

• Ability to hear, see, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic and cultural backgrounds and origins.
• Ability to work throughout the agency and off site as needed. Some vehicle travel may be required.
• Ability to operate and use office equipment, especially computer, keyboard and mouse.
• Ability to continuously sit and/or stand. Ability to climb stairs and ladders, stooping, kneeling, crouching, reaching, handling and grasping as needed.
• May occasionally lift up to 25 pounds.
• Occasional exposure to environmental noises and hazards; occasional exposure to extreme cold, extreme heat, temperature changes, and other atmospheric conditions.

• Under the direct supervision of the Manager, the Supervisor provides leadership and direction for the Emergency Shelter Operations Team.
• Promote and instill a culture of inclusiveness, high performance, and continuous improvement that values learning and a commitment to quality.
• Ensures policies, procedures, and processes to lead the emergency shelter operations team in accordance with the current emergency shelter contract. This includes operating under Housing First principles, operating as a low barrier emergency shelter, following equal access rules, and principles of harm reduction.
• Ensures effective team scheduling and coverage for emergency shelter operations, while managing manpower requirements as economically as possible.
• Assist in leading the coordination of emergency shelter procedures with other departments and agencies as needed.
• Maintain an in-depth understanding of emergency shelter diversion process and the emergency shelter queue process, to include enrollment into the emergency shelter.
• Act as a liaison to the Emergency Shelter queue and provider partners/matchers.
• Prepare daily, weekly and monthly reports to the Manager of Emergency Shelter Operations to include project updates, campus activities affecting the emergency shelter, any requested data and all ad-hoc reports.
• Protect all confidential information, Agency property and electronic data. Comply with safety rules.
• All other duties as required.