Employee Life-cycle Management Specialist (French & English)

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position

Service Delivery

• Execute system data maintenance and administrative activities in support of end to end HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
• Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting.
• Actively participate in the development and implementation of continuous improvement initiatives.
• Participating in project activities as required
• Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
• Align service delivery and quality with the overarching objectives of the global PSS Support Solutions organization. Manage service quality expectations and address customer concerns
• Ensure regulatory compliance in line with the affiliates, countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.