Employee Relations Administrator

at  Dutch Bros

It’s fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Being a part of Dutch Bros
You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!
Dutch Bros mission statement
We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
Who we are
Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.
We love people and we love OUR people! Here’s what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there’s more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

• Medical/Dental/Vision/Short Term Disability/Life insurances
• Paid Sick Days
• 401(k) plan with employer match after one year of employment
• Education Benefit Program
• Vacation/Floating Holidays/Paid Time Off
• Paid Parental Leave
• Flexible Schedule
• Paid Volunteer Days
• Various employee discounts
• Office perks snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

Position Overview
The Employee Relations Administrator (ERA) will provide expert-level investigation and resolution of employee relations issues. This position provides a broad range of professional employee relations activities including but not limited to: employee consulting, training, unemployment life cycle, resolving workplace issues, investigation, policy interpretation and the preparation and delivery of related summary reports and recommendations. The ER Administrators are the primary investigators of issues/complaints; creating clear, concise, and accurately written reports of findings, along with proposed remedial actions. This position works with a great deal of independent discretion in decision making and execution of responsibilities.
Key Results Areas (KRAs)

Conduct comprehensive internal employee investigations with a goal of rapid and definitive resolutions:

• Investigate and resolve employee complaints and issues
• Conduct workplace investigations and recommend appropriate disciplinary actions
• Completing all investigations timely and accurately with a focus on service, quality, and speed.
• Ability to independently prepare reports for interviews and other documentation accurately reflecting investigative activity and results.
• Communicate regularly with ERBP and VP of People Services around status/themes of investigation
• Ability to counsel/advise leadership through sensitive HR issues to resolve conflict and seek workable solutions
• Facilitate conflict resolution between employees or between employees and management
• Collaborate with HR and legal teams to ensure compliance with employment laws and regulations
• Ensure all service level agreements are being met
• Provide backup support to areas that are assigned to you
• Review and process unemployment claims; attend state unemployment hearings as needed
• Review escalated background checks and Motor Vehicle Record (MVR) checks pre/post adverse actions and advise on hiring decision
• Provide feedback on employment policies

Develop and deliver comprehensive documentation, training and reports that supply

leadership with a thorough understanding of the company’s employee relations landscape:

• Prepare and provide periodic, and ad hoc reports, as requiredProvide education on the company’s HR policies and processes and provide consultation on their application
• Monitor, analyze, consult and take action on employee relations trends and identifying areas for improvement
• Offer guidance to field leadership to help make informed decisions in complex and challenging situations by leveraging and leading with HR data, company policy, and employment law
• Develop, implement, and conduct training sessions on employee relations programs and initiatives

Stay Current on Employment Laws & Regulations:

• Participate and attend necessary trainings and/or conferences, in person or through webinars
• Attend routine meetings with the Legal department to discuss pending and active employment laws that apply to the organization.
• Proactively perform other duties as needed or assigned

Job Qualifications

• 5 years experience working in the Human Resources field with proven experience managing internal investigations and sensitive employment matters.
• Bachelor’s Degree in Human Resources, Communication, or other related fields is preferred
• In-depth knowledge of Employment Law, compliance, and ER Best Practices
• Self-starter with excellent time management and organizational skills with the ability to manage simultaneous assignments with potentially conflicting priorities and deadlines.
• Strong diplomacy and collaboration skills
• Ability to listen to varying inputs and perspectives; synthesize and develop an output, action plan, and/or communications plan
• Must be flexible to work a variety of hours as business demands, including weekends and holidays
• Ability to protect confidentiality and personal privacy while handling sensitive documents and records
• Ability to collaborate and influence at all levels throughout the organization.
• Works both independently and in a team-oriented, collaborative environment
• Strong communication, interpersonal, and problem-solving skills
• Superior attention to detail, creativity, critical thinking, empathy, facilitation, mediation, objectivity and organizational skills
• Proven investigation experience including interviewing, taking notes, and writing investigation summaries

Skills

• Communication
• Collaboration
• Compliance Monitoring
• Documentations
• Labor and Employment Law
• Policy Administration
• Recordkeeping
• Reporting and Analysis
• Strategic Thinking
• Conflict Resolution

Physical Requirements

• Occasionally move or lift office items
• Must be able to work in an office environment
• Must be able to communicate in an effective manner to perform job duties
• Vision must be good or corrected in order to perform essential job duties
• Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
• Ability to read and write in English in order to process paperwork and follow up on any actions necessary
• Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment

Compensation:

Please refer the Job description for details