Employee Relations Investigator, Sr Manager (IC)

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY :

Would you like to join CVS Health as part of our dynamic Human Resources team? As an Employee Relations (ER) Investigator, you are responsible for the execution and ownership of investigating Employee Relations concerns and providing expert consultant and guidance to managers and employees. You will work to proactively support and maintain a positive employment climate, during the course of your investigation. You will lead complex and sensitive cases including Title VII, workplace violence, and other concerns.
As directed by the Director of the Colleague Relations Investigator Team, you will partner and provide guidance, as necessary, to the Employee Relations Advisors who also oversee cases in the same business units.
This role will also be expected to have market oversight and report on ER activity and trends. In addition, you will be expected to identify root causes and recommend appropriate solutions to assist with improving workplace culture.
This role also has responsibility to give recommendations on keeping applicable CVS policies up to date, compliant, maintained, and appropriate for the achievement of business needs and CVS culture.

Duties & Responsibilities:

• Conducting a fair and unbiased, thorough, independent, and timely investigation that meets the standards of CVS expectations, principles and practices.
• Objectively making credibility assessments and determinations based on evidence gathered.
• Investigating workplace complaints of violations of policy for which failure to investigate might subject CVS to serious legal or financial risk.
• Applying knowledge of employment harassment and discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports and recommendations.
• Timely responding to inquiries from employees and managers regarding matters involving employment practices, policies, employment laws and compliance guidelines
• Providing guidance and mentorship to leaders and colleagues on all Employee Relations issues, policy interpretation and questions
• Responding to employee issues and questions, providing feedback to managers to ensure appropriate action is taken.
• Navigating a case management system and working with appropriate partners to ensure consistency of recommendations and guidance provided.
• Employee Relations Process Delivery
• Employee Relations Tracking and Solutions
• Participate and facilitate training and education, as needed

REQUIRED QUALIFICATIONS:

• At least 7 years of relevant overall experience
• At least 5 years of Employee Relations Investigations experience
• Willingness to travel up to 10% (including plane travel)

PREFERRED QUALIFICATIONS:

• 5-10 years of Employee Relations experience
• PHR/SPHR certification(s)

EDUCATION:

Bachelors Degree or equivalent experience

• Conducting a fair and unbiased, thorough, independent, and timely investigation that meets the standards of CVS expectations, principles and practices.
• Objectively making credibility assessments and determinations based on evidence gathered.
• Investigating workplace complaints of violations of policy for which failure to investigate might subject CVS to serious legal or financial risk.
• Applying knowledge of employment harassment and discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports and recommendations.
• Timely responding to inquiries from employees and managers regarding matters involving employment practices, policies, employment laws and compliance guidelines
• Providing guidance and mentorship to leaders and colleagues on all Employee Relations issues, policy interpretation and questions
• Responding to employee issues and questions, providing feedback to managers to ensure appropriate action is taken.
• Navigating a case management system and working with appropriate partners to ensure consistency of recommendations and guidance provided.
• Employee Relations Process Delivery
• Employee Relations Tracking and Solutions
• Participate and facilitate training and education, as neede