Employee Relations Manager

at  Chewy

OUR OPPORTUNITY:

As an Employee Relations (ER) Project Manager, you will be part of Chewy’s ER Center of Excellence (COE), which provides specific expertise in employee relations, investigations, and risk management for one of the fastest-growing and most dynamic companies in e-commerce today. This unique role will focus on conducting fair, unbiased, and consistent investigations in response to a wide range of team member issues and escalations while partnering with Chewy’s legal team on employee concerns that pose a high risk to the Company. In addition, this role will provide programmatic and project support related to ER standard work. This work includes proactive and ongoing growth initiatives that build the evolution of this COE at Chewy.
This dynamic opportunity combines your expertise in conducting employee relations investigations with leveraging HR program and project management experience to support a portfolio of ER projects. You will be able to focus on a customer-first approach, accelerate time, and thrive in a fast-paced business environment.

• Complete employee relations investigations, including conducting interviews, gathering evidence, and making recommendations for resolution while ensuring investigations are conducted impartially, confidentially, and in accordance with company policies and legal standards
• Provide recommendations for the appropriate course of action based on the outcome of investigations
• Use excellent interviewing, interpersonal, and documentation techniques and utilize the designated online case management tool (Ethics Point) for reporting, documenting, and tracking investigations
• Partner with the Legal team for issue escalation and training HR team members in conducting thorough investigations in compliance with company policies and procedures
• Support and help drive program and project work related to the expansion and growth of the COE
• Support the evolution and improvement of the ER standard framework (process, tools, guides, training, etc.) for managing internal allegations and claims for conducting, appropriately reporting, and documenting investigations and other employee relations matters
• Track and analyze employee relations metrics, trends, and outcomes, preparing regular reports and presentations for HR leadership and senior management to inform decision-making and drive continuous improvement
• Support the development and delivery of training programs on employee relations topics, such as conflict resolution, effective communication, and diversity, equity, and inclusion
• Provide coaching and support to managers on managing employee relations issues proactively
• Serve as a point of contact for project-related inquiries and communications; Liaise with internal stakeholders and project partners to ensure smooth project implementation
• Ensure HR projects comply with relevant laws, regulations, and company policies. Stay informed about changes in HR regulations and best practices
• Develop and implement strategies to enhance employee relations, foster open communication, and promote a positive work culture
• Collaborate with HR leadership to align employee relations initiatives with organizational goals
• Uphold the highest level of accountability and maintain credibility throughout the organization, ensuring strict adherence to the integrity of and sensitivity in handling all aspects of private data and confidential matters