Employee Service Manager

at  Ferrero

COMPANY DESCRIPTION

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

WHO WE ARE LOOKING FOR:

You will bring your educational background in Business Administration, Hospitality Management or other related fields with 4-7 years of experience in Employee Services or a similar role with experience in team management.
You are showing strong organizational, problem-solving and multitasking skills with excellent communication and interpersonal abilities.
You are able to work collaboratively with various stakeholders, while bringing your knowledge of workplace wellness and employee engagement best practice.
Finally, you will bring your proficiency in Microsoft Office and your fluency in English and French.

ABOUT THE ROLE:

For our Ferrero HQs based in Luxembourg, we are looking for an Employee Service Manager who will oversee and manage a wide range of employee services and benefits, ensuring a positive and enriching workplace experience.
This includes managing canteen operations, Fleet management, Gym facilities, Concierge/post office services, receptionist duties, and other related services.
In this role, you will take charge of organizing our corporate events in Luxembourg while your responsibility also involves leading and managing a team and suppliers to ensure the effective delivery of these services. With a strong focus on customer service, innovation, and operational excellence, you will guarantee that our employees have access to high-quality facilities and services.

MAIN RESPONSIBILITIES:

By covering this role, you will enhance Employee Service Experience by ensuring a high standard of service for employees accessing various services & benefits and proactively identifying and addressing employee needs, aiming for a positive and personalized experience.
You will drive innovation by introducing and implementing creative initiatives to improve employee services and benefits.
You will stay informed about industry trends and best practices, incorporating innovative ideas into existing programs.
Moreover, your role will be to maintain high standards of services.
You will oversee high standards of cleanliness, safety, and service quality in all facilities. Liaising with suppliers, negotiating contracts in ensuring service delivery and working with suppliers to address any issues promptly will be also under your responsibility.
Furthermore, you will lead projects related to the introduction of new services or facility enhancements. You will ensure that the projects are completed within specified timelines and meet the intended objectives.
You will collaborate effectively with HR Business Partners, Internal communication, IT, General Procurement, and other departments to integrate services seamlessly.
Your mission will be to build strong relationships with cross-functional teams to support overall employee well-being.
Furthermore, you will plan and execute events related to employee engagement as well as coordinate logistics, communications, and post-event evaluations for continuous improvement.
You will analyze relevant data and use it to identify areas of improvement and make data-driven decisions to enhance the employee experience.
Managing budgets for employees’ services & benefits and tracking expenses will be also under your scope.
Last but not least, your role will be to regularly assess the effectiveness of services and strengthen team skills and competencies through cascading available training and cultivate a culture of collaboration, innovation, and continuous improvement.

HOW TO BE SUCCESSFUL IN THE ROLE AND AT FERRERO:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.