End User Care Specialist

at  Benevity

MEET BENEVITY

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!
Our End User Care Specialists engage with Benevity’s remarkable end users, clients, and nonprofit organizations, driving our mission to change the world. We’re looking for candidates who are detail-oriented, excel at multitasking, and are excited to be part of a collaborative and skilled team.
Join a group of dedicated and passionate professionals committed to creating innovative solutions for our clients. You’ll have the opportunity to work alongside some of the world’s most renowned companies and charities, supporting their efforts to make a meaningful impact. If you’re a self-motivated, adaptable team player who learns quickly, enjoys solving challenging problems, and appreciates a casual work attire, you’ll fit right in. Intrigued? We’d be delighted to welcome you aboard!

WHAT YOU’LL DO:

• Deliver exceptional service to turn clients into Raving Fans of Benevity!
• Serve as the main point of contact for client support inquiries via email and phone
• Maintain all service level agreements diligently
• Escalate client concerns to guarantee swift resolution
• Communicate system issues and enhancement suggestions to the development team
• Specialize in certain client programs, sharing your expertise with the team
• Address support requests both in writing and verbally

DISCOVER YOUR PURPOSE AT WORK

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up … If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.