End User Compute Engineer

at  HammondCare

ABOUT US

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

ABOUT THE ROLE

The ICT End User Compute Engineer works within the corporate function of HammondCare’s support team providing technical expertise to uplift technology focussing on end user compute; device lifecycle management; technical expertise; SOE & Patching lifecycle and modern workplace.

KEY RESPONSIBILITIES INCLUDE

• EUC Engineering Capability in the management of HammondCare EUC devices and related IT services, working alongside Senior EUC Engineer
• EUC services, including Office365, printing, mobility, etc
• Working with IT Leadership to develop and implement the EUC services strategy and roadmap
• Work with IT Service Management on the development and maintenance of an IT Service Catalogue and supporting processes (e.g. Asset management, etc.)
• Actively developing the automation of tasks carried out by the team with zero touch tools and processes
• Develop and maintain the organisations SOE capability for asset management, security, patch management, applications packaging and deployment, mobility device management, updating drivers and software updates
• Working closely with IT Operations to manage, maintain and enhance core infrastructure supporting EUC services
• Meet KPI targets set for the team for incidents, tasks and service requests
• Produce artefacts for knowledge sharing and train/mentor fellow employees
• Work collaboratively within the IT teams in HammondCare