End User Compute Engineer (Onsite)

at  NRI Australia

THE SMART, CAREER FOCUSED AND DETERMINED PEOPLE WHO WORK FOR NRI FLOURISH IN A CULTURE THAT EMPOWERS THEM TO ACHIEVE CUSTOMER OUTCOMES AND GIVES THEM A SENSE OF OWNERSHIP FOR THE DEVELOPMENT OF THE COMPANY AS A WHOLE. TOGETHER WE FORM A HIGHLY MOTIVATED, CUSTOMER-FOCUSED WORKFORCE.

As we continue to grow, we are seeking a motivated and skilled End User Support Consultant to join our team.

REQUIREMENTS:

• Proven experience in Windows 10 support and troubleshooting.
• Proficiency in M365 and Azure user administration.
• Strong background in iOS support.
• Knowledge of ITIL principles and best practices.
• Highly regarded experience in On-Prem and Exchange Online administration.
• Familiarity with Intune, MS Teams, SCCM, and PowerShell is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate effectively in a team environment.
• Strong problem-solving abilities and attention to detail.
• Own transport required.
  If you are passionate about providing top-notch IT support and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us and be part of a team dedicated to delivering excellence in IT services.

• Provide comprehensive support for Windows 10, resolving user issues and ensuring smooth operations.
• Administer and support M365 and Azure user accounts, ensuring proper access and security measures are in place.
• Offer expert assistance for iOS devices, troubleshooting issues and ensuring seamless functionality.
• Apply ITIL principles to support operations and maintain service quality standards.
• Own and manage support tickets, ensuring timely resolution and excellent customer service.
• Collaborate with cross-functional teams to identify and address end-user needs and improve IT services.
• Perform On-Prem and Exchange Online administration tasks, including user management and mailbox configurations (highly regarded).
• Manage and support Intune, ensuring efficient device management and security compliance (highly regarded).
• Administer MS Teams, facilitating effective collaboration and communication among users (highly regarded).
• Utilize SCCM for efficient desktop management and software deployment (highly regarded).
• Leverage PowerShell scripting for automation and task efficiency (highly regarded).