End User Onsite Support Engineer

at  ASIC

• Great opportunity to join our Digital, Data and Technology team
• Permanent positions based in Sydney and Melbourne
• Salary $90,749 to $107,911 plus 15.4% superannuation
  The team
  The Digital, Data & Technology (DD&T) group delivers transformational change and key technology-related operational services across ASIC. The DD&T group includes Information Technology, Cyber Security, Data, Digital, EPPO (Enterprise Planning Performance Office) and Registry Connect (modernising ASIC’s Business Registers).
  This team provides ASIC with a wide range of development and support services. We are undertaking major projects to continue our significant business transformation in several areas, such as data and analytics, cloud, mobility and application modernisation. We use the latest technology with an increased focus on data sharing and analytics, making ASIC a best-in-class regulator supporting the Australian Financial Markets.
  The role
  The purpose of this role will be to provide face-to-face second-level support in the ASIC site offices for user’s IT needs, as well as remote support for users working from home or interstate. As part of the team, you will be asked to contribute to national IT projects, level three support assistance, and continually upskill your IT knowledge for career progression. This position is primarily located in ASIC offices and is an on-premises role.
  About you
  We are looking for someone with experience in a technical support role, supporting large numbers of remote and face-to-face users. You will be great at providing guidance and support to business users, troubleshooting issues, and delivering services within SLA timeframes.
  You will need the ability to effectively utilise Ivanti or similar IT Service Management tools, along with Microsoft Active Directory.
  Your ability to approach technical issues in a logical and common-sense manner and your communication and stakeholder engagement skills will be critical to success in this role.
  About ASIC
  ASIC’s remit is one of the broadest of regulators across the world.
  ASIC regulates corporations, markets, financial services and consumer credit, and monitors and promotes market integrity and consumer protection in the Australian financial system.
  Through our enforcement and regulatory work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.
  Through Moneysmart, we aim to improve the skills and knowledge of Australians and provide information and tools to help them in their financial decision making.
  A future with ASIC means that your work will contribute to achieving ASIC’s vision for a fair, strong, and efficient financial system for all Australians.
  ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.
  To work with us, you need to be an Australian citizen, and be prepared to complete an ASIC Suitability and Baseline Assessment, which is issued by ASIC’s Security team.
  View the position description for more information or click ‘apply’ to start your application.
  Applications for this role will close at 11:59pm on 21 April 2024

Please refer the Job description for details