End User Services Engineer (f/m/d)

at  CureVac

CureVac Corporate Services GmbH, a wholly owned subsidiary of CureVac SE, combines the central functions of the CureVac business group. CureVac is a global biopharmaceutical company in the field of mRNA technology, with more than 20 years of expertise in researching, developing and optimizing the versatile biological molecule for medical purposes. Our focus is on prophylactic vaccines, innovative cancer immunotherapies, and protein-based therapies. All RNA people are striving to achieve our main joint goal: To bring multiple best-in-class mRNA medicines to market.
To strengthen our team in Tübingen near Stuttgart, Wiesbaden, Amsterdam or Ottignies-Louvain-la-Neuve we are currently looking to recruit an

YOUR QUALIFICATIONS:

• University degree in computer science, information systems or related field or an equivalent qualification
• Excellent communication skills, hands-on experience in customer service, and problem-solving attitude
• Deep knowledge of end user services, desktop support or IT helpdesk
• Expertise in Windows, Office 365, Active Directory, and Intune
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are preferred
• Ability to work independently and as part of a team
• Fluency in English, intermediate German skills
  We offer you a challenging and varied opportunity with an innovative and dynamic company that is expanding.
  With much passion and sense of responsibility, we work together on the medical revolution. We pride ourselves on maintaining an honest and trusting relationship with each other which is characterized by openness to new ideas and continuous progress. Mutual respect, reliability and personal initiative are self-evident for us.
  Design your future with us – become part of the RNA people!
  We look forward to receiving your application via our CareerPortal.

• Lead the process to understand, plan, and implement solutions for end user devices and services
• Work as part of a team focused on defining and implementing technical requirements and solutions to address CureVac goals and objectives by enabling end users to work with digital products and services
• Provide technical assistance and troubleshooting for end user devices, applications, and network connectivity
• Develop practices and processes to efficiently install, configure, and maintain hardware, software, and peripherals for end users
• Seek balance between user experience, governance, and operational efficiency to deliver high quality solutions for the company
• Document and update IT processes, procedures, and knowledge base
• Collaborate with senior engineers and vendors to find solutions for complex issues