End User Support

at  NEC Software Solutions

Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description
The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

DESIRABLE QUALIFICATIONS:

• Microsoft Certified: Windows 10
• Microsoft 365 Certified: Modern Desktop Administrator Associate

WORK EXPERIENCE

• Demonstrable experience in desktop support or desk-side user support.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Software and Hardware Troubleshooting
• Windows 10 and Microsoft Office (M365)
• Eligible for UK Security Clearance
• Good communication (both verbal and written) skills
• Planning and organisation skills and administration management.including the ability to manage time effectively, set priorities appropriately, schedule calls
• Able to operate effectively in a team environment with both technical and non-technical team members
• Able to operate with minimal supervision
• Able to operate within customer-standard operating procedures
  Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

WHO WE ARE:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way