End User Technology Specialist

at  CAA Club Group

ABOUT US

As Canada’s largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates’ career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We’re about doing what’s right and feeling good about it.

WHO WE ARE

Our Information Technology department is seeking an End Point Technology Specialist to join our team.

• Assist the Manager, End User Computing to manage a complex multi-vendor device management environment that provides computing capabilities to all of CAA Club Group’s Associates.
• Provide architectural expertise, direction, and assistance as required.
• Document and develop in-depth knowledge of company’s existing device management environment(s).
• Develop and manage a strategic roadmap for enterprise user computing devices.
• Maintaining 3000+ Windows 10 PCs through proper patch management, utilizing Configuration Manager and other applicable tools. Experience working with and supporting Windows Autopilot and Intune MDM.
• Experience managing virtual endpoints in Azure and Citrix
• Responsible for completion of assigned projects
• Responsible maintaining Patch level compliance in multiple applications on both physical and virtual end points
• Responsible for resolving tickets assigned by 2nd level as well as other IT groups.