Endoscopy Admissions Officer

at  Countess of Chester Hospital NHS Foundation Trust

Working Full Time: 37.5 hours per week
The post-holder will be part of the Urgent Care Endoscopy Admissions Team and will manage the day to day responsibilities of sending for waitlisted patients whilst maximising theatre session utilisation, arranging pre-admission appointments and dealing with patients who cancel or fail to attend in line with the Trust’s access policy.
To work in conjunction with the Admissions Manager to monitor and manage the waiting lists in line with the Trust policies and procedures, ensuring that reportable waiting deadlines are not breached.
Provide advice, information, and guidance to patients and relatives regarding admission arrangements, pre-op details, and general queries about waiting list management.
To book pre-assessment dates for patients and liaise with the pre-admission as required.
Participate in validation of patients on the waiting lists and on suspension to maintain data accuracy as appropriate or requested.
To deal with telephone enquires from patients, internal and external parties etc. to resolve any problems, queries, complaints and concerns in a timely, polite and sympathetic manner, passing on any unresolved problems to the Team Leader and Business Performance Assistants. This will involve dealing with at times verbally aggressive patients and/or relatives due to e.g. suspected or confirmed cancer or following a cancelled operation.
Maximise theatre capacity replacing patients who cancel are cancelled for a clinical reason at pre-op, or at the request of a consultant cancel patients for a more clinically
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
The Countess of Chester Hospital: providing 438 general and acute beds.
Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.
Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application

Please refer the Job description for details