Endoscopy Booking Clerk

at  Manchester University NHS Foundation Trust

Endoscopy Booking and Scheduling Clerk
Endoscopy Department
37.5 hours per week
Band 3 – Permanent Post
We are looking for a self-motivated, highly organised individual to join our Endoscopy Booking team supporting the endoscopy service in day to day office functions including, scheduler management, telephone handling, occasional typing, adding patients to the WL and general admin and clerical duties
You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. Previous clerical experience, preferably in a healthcare setting, would be desirable. This post is varied and we therefore seek a self motivated person with good communication, organisational and interpersonal skills.
For an informal discussion please contact Claire Yoxall, Assistant Operational Manager 0161 291 4966
Adding patients to the Patient Administration System ‘Waiting List’ module, ensuring that
patients are on the correct 6-week diagnostic pathway, validating this and amending as
necessary, and to deal with patients who wish to change or cancel their appointments.
Booking patients into clinic lists in accordance with 6-week diagnostic time-frames and in line with patient access policy.
Liaising with consultants with regards to case-mix, additions to lists and list changes.
Liaising with other disciplines, staff and departments ensuring relevant information is communicated in a timely manner and to act in a professional and polite manner at all times;
Audiotyping of patient letters
Dealing with internal and external mail;
Ensuring that there is adequate provision of stationery (e.g. patient information leaflets);
Adapting positively to change when new booking methods or working practice guidelines
are introduced;
Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness-prior notice would be given;
MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘ Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk .
We’re looking forward to hearing from you

Please refer the Job description for details