Endoscopy Booking Clerk

at  Wrightington Wigan Leigh Teaching Hospitals NHS Foundation Trust

The main duties of this role are To book appointments for patients attending outpatient clinics, pre operative assessment and admission for elective surgery in accordance with booking rules Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern. To receive patients attending for elective admission or pre operative assessment, ensuring that all patient demographic details are updated both on PAS and in the casenotes Assist members of the clinical staff with any queries concerning administrative processes To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings. Liaise with the consultant staff and medical secretaries regarding arranging urgent admissions and /or outpatient appointments Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly. Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
To locate and prepare casenotes for patients attending for elective admission and pre operative assessment and be responsible for the recording on PAS of all patient outcomes within agreed deadlines where appropriate To apply Trust and National policies and procedures in order to achieve internal and external targets and deadlines To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording. To resolve queries and redirect enquiries by utilising the knowledge and implementation of the ‘Booking Methodology’ and ‘Waiting Time’ targets To undertake general clerical tasks as appropriate e.g. filing, photocopying Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes. Produce and send all patient correspondence and information relating to booking in accordance with procedures and data quality standards in a timely and accurate manner in accordance with Trust and National targets and guidelines Deal with the cancellation of clinics / theatre sessions and rebooking of patients in accordance with instructions and guidelines Maintain the accuracy of IP/OP Waiting Lists by ongoing validation ensuring compliance with access times and targets Demonstrate effective communication using the spoken and written word to influence the outcome Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English Receive and process all messages in accordance with instructions Utilise the Trust’s IT resources appropriately in line with the policies and procedures Maintain accurate, timely and legible written and electronic record

Please refer the Job description for details