Endoscopy Booking Co-ordinator / Receptionist

at  Buckinghamshire Healthcare NHS Trust

To maintain a high standard of service to meet patient needs and clinical demand, keeping accurate patient records. Precise booking and data entry is crucial. The postholder will be expected to communicate and deal politely and sensitively with patients and their relatives either over the phone or face to face. The ability to communicate effectively with colleagues, other members of staff, consultants and general practitioners is essential. This is a busy role with frequent requirements for concentration where the work pattern is unpredictable, with regular interruptions resulting in changing of task. Regular self-prioritising of workload is necessary.
To work as part of the booking team to provide a highly confidential patient booking and administrative service for the Endoscopy Unit. To maintain a high standard of service to meet patient needs and clinical demand, keeping accurate patient records. Precise booking and data entry is crucial. The postholder will be expected to communicate and deal politely and sensitively with patients and their relatives either over the phone or face to face. The ability to communicate effectively with colleagues, other members of staff, consultants and general practitioners is essential. This is a busy role with frequent requirements for concentration where the work pattern is unpredictable, with regular interruptions resulting in changing of task. Regular self-prioritising of workload is necessary. This post involves significant computer work. Good IT skills are required and accuracy while working in a busy and demanding role. The ability to remain calm under pressure is also essential. The post holder will be required to cover reception duties as required. Cross-site cover is also required on occasion.
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What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our care values are collaborate, aspire, respect and enable.
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number

Please refer the Job description for details