Endpoint Services - Unified communication, MS Teams

at  Unisys

SECONDARY FUNCTIONS:

• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Writes and administers performance reviews for skill improvement.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction, and resolution.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Strong leadership and organizational skills

NECESSARY SKILLS:

• Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
• Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
• Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
• High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)
• Strong understanding of ITIL.
• Must be able to collaborate effectively with other associates within the organization.
• Ability and willingness to take direction from team manager, SDM and Client Executives.
• Ability to work in a team environment.
• Able to adapt to a changing technical environment.
• Ability to coach other members of team in their area of expertise.
• Ability to communicate clearly with all team members and end-users.
• Ability to work with a sense of urgency.
• Customer facing presentation and consulting skills.
• Strong knowledge of Microsoft PowerShell.

ADDITIONAL REQUIREMENTS:

• Australian Citizen
• NV1 Security clearance
  Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
  This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

High-Level Description: Position will be a dedicated Microsoft Teams, Direct Routing and other Unified Communication platforms.
This role uses professional concepts in accordance with company objectives to solve highly complex problems in creative and effective ways. Some barriers-to-entry exist at this level such as a dependency on management and peer reviews as well as the ability to follow company and professional standards. This role works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. This person exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. This role will work with the Digital Workplace – Unified Communication Lead to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.).
This position will be required to provide guidance to personnel and work directly with customers and vendors.
This position requires 8+ years of relevant experience and expertise in the profession.

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
• Strong hands-on experience in complex enterprise Unified Communication platforms
• Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
• Expert-Level experience Spectralink DECT-Solution
• Experience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters
• Experience with Operation of the OVOC server incl. patch management
• Experience with Luware Contact Center solutions
• Expert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client.
• Expert in managing Luware Attendant Console
• Environmental changes – consolidation, platform upgrades, SBC firmware and security management
• Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE) and/or direct client manager to strengthen Unisys’ position as a strategic partner, managed services provider, and IT Services Provider for the client.
• Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
• Provide recommendations on the evolution of the infrastructure to meet short, medium, and long-term objectives as it relates to Digital Workplace Collaboration.
• Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
• Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
• Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
• Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
• Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
• Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
• Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
• Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
• Exceptional analytical and problem solving capabilities
• Must be able to handle any critical situation or escalation timely and effectively.