Energy Sales Specialist, Retail X

at  Origin Energy

DELIVERING GOOD ENERGY STARTS FROM WITHIN

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

SKILLS & EXPERIENCE

• Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including phone, email, social and others.
• Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority
• Be a lateral thinker, thinking for themselves, their team, and the business
• Demonstrated sales and negotiation skills.

ABOUT THE ROLE

You’ll be part of our Energy Sales Specialist team, where you’ll will be at the heart of everything we do - working with customers. You will proactively support new and existing Origin customers with sales activity including win-back, cross-sell, and move and acquisitions, ensuring utility needs for residential and SME customers are met.

DUTIES

• Guide new and existing customers through the retention, acquisition and move journey, ensuring utility needs are met whilst delivering outrageously good customer experiences
• Having a clear focus on delivering and improving the customer experience, demonstrating real concern for the customer
• Identify and anticipate customer product needs through curious questioning and effectively resolving those needs through first contact
• Understand the product options available and how these can be used to resolve customer needs and/or issues