Energy Services and Field Force Specialist

at  EDP PT

EDP is a global energy company that leads based on the values of Innovation, Sustainability and Humanization. Using the technology of the future we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contribution to society.
Technical Services & Supply Chain Department of EDP Comercial, leader in energy and energy efficiency services, intends to recruit for the SM – Home Service & Energy Efficiency area.

LOOKING FOR PEOPLE WITH THE FOLLOWING REQUIREMENTS:

• Bachelor’s or Master’s degree in Engineering, Management, Economics, or other relevant training for the job;
• 5 to 10 years of professional experience related to the position;
• We value recent experience in management of home services, similar to what we provide:
• Home appliance repair;
• Home appliance installation;
• Complaint resolution management;
• Other home and small business services.
• Critical thinking and the ability to work data through excel (or Power BI and PowerPoint) are a must.

• Take an active role in the operational development of the services included in Funciona and Packs EDP Comercial;
• Monitor Inputs and outputs from field force, including KPIs, customer feedback, health and safety data, technician availability, operational costs, and legislation adjustments;
• Manage field service contracts trough SLA enforcement and regular meetings with supervisors;
• Work closely with the product development department, sales, and customer support to assure the alignment of delivery throughout the customer service lifecycle;
• Propose and manage improvements of field operations, through workflow changes, contract changes and User Stories for the field force management software;
• Work with the remaining team of service managers and other areas of the company to achieve the service goals.