Energy Specialist, Retail X

at  Origin Energy

• Deliver end to end customer service, always strive to go above & beyond
• Hybrid working environment, min 2 days pw in the office
• Brisbane based, start date 15th April

DELIVERING GOOD ENERGY STARTS FROM WITHIN

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

WHAT WILL YOUR BRING?

• Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
• Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority.
• Ability to interpret information and data to understand customer queries and solve problems
• Able to identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.
• Quick learner with the ability to adapt to new tools and technologies.
• A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.

ABOUT THE ROLE:

Working in Retail Operations, you’ll be at the heart of everything we do - working with customers. Reporting to a Customer Operations Leader, you’ll be delivering end to end customer service, supporting our Residential customers via phone and email across our gas, electricity and broadband portfolios. Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.

WHY THIS ROLE MATTERS:

• In Retail Operations, we’re at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our customers impressed and excited about Origin Energy being their energy supplier.
• Provide end to end customer service across multiple channels, using our Kraken technology.
• You will work across the full range of customer service-related requirements including but not limited to onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy