Engineer 1, Capacity Operations

at  Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB SUMMARY

Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering. The Capacity Operations Engineer is responsible for coordinating and prioritizing the full lifecycle of node level proactive and reactive capacity augments for both field and headend. This Engineer works with both internal and external partners to ensure quality meets Comcast standards while exceeding customer expectations and maintaining our competitive advantage on technology. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities. This role will play a vital part in ensuring our network has the capacity it needs to support our customers. Please note: This position is in office 4 days and 1 day remote weekly at one of the listed location

EDUCATION

Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

RELEVANT WORK EXPERIENCE

0-2 Year

CORE RESPONSIBILITIES

• Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering management.
• Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers.
• Leads operational readiness testing. Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources.
• Identifies potential instrumentation, automation and standardization required for successful implementation of projects or continued stabilization of deployed products.
• Works towards industry standard certifications and education.
• Works with peer operational teams on project implementation.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

PRIMARY RESPONSIBILITIES

• Responsible for the full lifecycle management of capacity related jobs.
• Manages and owns tasks in P2 and MWF while also maintaining additional tools such as ECAF, NDS, Watchtower, etc.
• Troubleshoots and works cross-functionally with other teams to ensure successful completion of jobs. Works closely with Construction, ISP/Headend, Access Engineering, XOC and others.
• Participates in and hosts project calls.
• Take a customer centric approach to all activities and operate as a team-player with willingness to flex and go above and beyond.