Engineer I, Field Service

at  Thermo Fisher Scientific

EDUCATION

• An associate degree from a technical or undergrad program in electronics, physics, engineering, computer science or similar field preferred; or 1-3 years of relevant combination of skills and experience

EXPERIENCE

1-3 years’ Experience or ability to learn:

• Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV) a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.

KNOWLEDGE, SKILLS, ABILITIES

• Required to read, write, and speak English fluently.
• Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Detail oriented, problem solver, promote team environment.
• Display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Literate in Windows software environments
• Basic trouble shooting skills preferred
• Ability to read and interpret schematics preferred
• Solid interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
• Must be willing to travel 0-25% of the time.
• Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
• May require proof of Covid-19 vaccination.
• Extensive walking may be required.
• May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
• Must be able to secure entrance to US Government laboratories and facilities
• Potentially pass-through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
  Physical requirements include the ability to lift up to 50 lbs

• Assists/conducts on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Assists on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel

Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

• Complete and submit field service reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various system documentation
• Provide feedback for various reports including identifying and isolating unique problems with system
• Align with application scientists to collaborate on outstanding solutions to meet our users challenges
• Must maintain Thermo Fisher Scientifics’ 4i Values.