Engineer II - Change & Release Manager

at  Inland Empire Health Plan

EDUCATION

• Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required.

EXPERIENCE

• Five (5) years of experience in Change management and Release Management. Demonstrated experience using ServiceNow ITSM (Change, Release) products.
• A solid understanding of ITSM with practical experience designing, implementing, and supporting ITIL improvements.

KEY QUALIFICATIONS

• Must have a valid California Driver’s license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.
• Preferred Knowledge of:
• ITIL Knowledge (Foundation s V3 or V4)
• Major ITSM processes including Change Management, Release Management, Knowledge Management, Incident management
• Current business practices and computing systems, IT development methodologies and operations.
• Program and project management and planning, process mapping
• Understanding of:
• Healthcare issues, information systems, management issues, and current trends.
• Conceptualizing business strategies while implementing information systems and technology strategic direction
  Work Model Location:
  Hybrid Work Schedule (Monday & Friday remote, Tuesday, Wednesday, Thursday onsite required)
  Pay Range: USD $50.02 - USD $66.27 /Hr

• Lead the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated.
• Design the strategic approach to managing change and support operations that fall within the domain of change management.
• Ensure all changes are properly documented, managed, and communicated.
• Collaborate with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts.
• Establish effective governance and change control leveraging ITIL best practices.
• Organize and chair Change Advisory Board (CAB) meetings.
• Provide oversight of expedited and emergency changes, ensuring the correct escalation path is followed.
• Coordinate Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes.
• Perform trend and performance analysis on Change Management, providing and tracking recommended improvements.
• Work with Engineering and Operations teams to plan and coordinate software releases.
• Own the release calendar including details on code freezes, deployments, and patch windows.
• Define deployment readiness criteria for each release and track adherence.
• Communicate release schedules, artifacts, and status to all stakeholders.
• Coordinate with development managers to ensure timely and accurate release notes.
• Conduct monthly release readiness review meetings and track progress across multiple teams.
• Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations.
• Proactively identifies training opportunities to execute on the organization’s overall goals.
• Meet or exceed all Goals and Objectives and Service Level Targets.
• Work on-call hours that would include 24/7 coverage per the SOPs.
  Additional Benefits: