engineer II - Customer Experience Engineering

at  Starbucks

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This job contributes to Starbucks success by delivering high-quality, reliable, and stable technologies and security capabilities in support of the Starbucks Engineering Platform. This position is accountable for the implementation, installation, configuration, monitoring, analysis, maintenance, and technical support of the platform. In addition, models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

• Implement a wide variety of features across Azure cloud technologies: Azure Functions, Sql DB, Blob Storage, Key Vault, Service Bus, Event Hub, Containers
• Support the development team and perform activities to resolve developer issues in a timely and accurate fashion
• Engineer build and release processes using Terraform and Ansible using Azure platforms
• Ensures infrastructure architectural solutions are stable, secure, compliant and documented, in accordance with Company standards and practices
• Conducts research and makes recommendations on standards, products, and services
• Implements all technologies in accordance with Information Security’s guiding principles for highly sensitive data
• Provide high-availability operational support and automate solutions across the environment
• Implements deep telemetry capabilities to provide ongoing success and performance metrics
• Implements service monitoring across all platforms to ensure continuous availability and operational continuity of critical systems
• Upholds company policies, and legal/regulatory requirements, such as PCI
• Implements and maintains system configurations and baselines to support secure application development software control best practices and standards
• Communicates highly complex ideas and concepts to non-technical peers and customers
• Ability to establish cross-functional, collaborative relationships with business and technology partners

Basic Qualifications

• 4-8 years of professional industry experience with software development
• Bachelor’s degree in Computer Science or related field

Preferred Qualifications

• 5+ years of experience in the following languages: C#
• 2+ years of experience with large-scale distributed systems and client-server architectures
• 2+ years of experience with Microservices, Service Bus Technology, Terraform, Ansible, New Relic, Groovy, Jenkins CI/CD Pipelines, Apigee
• Demonstrated ability to debug and optimize code and automate routine tasks
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems
• Proven ability to translate insights into business recommendations
• Knowledge in application development and supporting a development environment
• Experience with Cloud Computing, specifically Microsoft Azure
• Demonstrated experience implementing and managing high capacity, redundant, and mission critical environments
• Demonstrated ability in learning new technologies and adapting as technology evolves
• Knowledge in databases and comfortable with various databases technologies
• Proficiency in TCP/IP networking, architecture, and core technologies (DNS, routing, iptables, etc.)

Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 5+ years
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com

• Implement a wide variety of features across Azure cloud technologies: Azure Functions, Sql DB, Blob Storage, Key Vault, Service Bus, Event Hub, Containers
• Support the development team and perform activities to resolve developer issues in a timely and accurate fashion
• Engineer build and release processes using Terraform and Ansible using Azure platforms
• Ensures infrastructure architectural solutions are stable, secure, compliant and documented, in accordance with Company standards and practices
• Conducts research and makes recommendations on standards, products, and services
• Implements all technologies in accordance with Information Security’s guiding principles for highly sensitive data
• Provide high-availability operational support and automate solutions across the environment
• Implements deep telemetry capabilities to provide ongoing success and performance metrics
• Implements service monitoring across all platforms to ensure continuous availability and operational continuity of critical systems
• Upholds company policies, and legal/regulatory requirements, such as PCI
• Implements and maintains system configurations and baselines to support secure application development software control best practices and standards
• Communicates highly complex ideas and concepts to non-technical peers and customers
• Ability to establish cross-functional, collaborative relationships with business and technology partner