Engineer II, Field Service

at  Thermo Fisher Scientific

POSITION SUMMARY

Handling customer calls, preventative maintenance, Field service corrections and field service visits, Installations, critical issues and application support of Thermofisher CDD instruments at customer site, exhibitions, demo’s, in UK & Ireland and NEU countries. Close collaboration with sales and commercial leads.

MINIMUM REQUIREMENTS/QUALIFICATIONS FOR EDUCATION

University degree or similar - technical skills/area, electrical/mechanical/Chemistry/Biomedical or experience in desired field from similar roles.

MINIMUM REQUIREMENTS, EXPERIENCE AND SKILLS

• Fluent spoken and written language skills (English, other Nordic language an advantage)
• Shown experience in a Field Service clinical environment or equivalent
• PC literacy including MS Office and Outlook

• Customer support.
• Field service duties.
• Work independently as part of a Field Service organization team.
• Sound solid understanding of analytical instrumentation and Field Service experience in installation, servicing, PM, fault solving of IVD instrumentation
• Frequent travel away from home – 75%
• Customer training with applications support
• Planning of customer support
• Coordinate service activities and communicate regularly
• Participate in training needs!
• Documentation management into Service Max.
• Participate in internal meetings
• Other Project work when needed
• Being a Thermo Fisher Ambassador.