Engineer II, Field Service

at  Thermo Fisher Scientific

EDUCATION:

Typically requires a university degree, or a combination of education and experience that demonstrate the required skills.

EXPERIENCE:

• 2 or more years of professional experience in Field Service Engineering in Electron Microscopy or similar field is preferred
• Candidates with no experience in a Field Service Engineering with exposure to Electron Microscopy are encouraged to apply
• Experience in ultra-high vacuum and high voltage systems is preferred

KNOWLEDGE, SKILLS, ABILITIES:

• Strong technical, analytical and troubleshooting skills
• Able to read and interpret schematics and troubleshoot electrical/electronic systems
• Able to work with and repair mechanical systems
• Able to troubleshoot and resolve PC and software issues
• Able to balance multiple assignments simultaneously
• Able to set priorities and consistently meet deadlines
• Able to work independently or collaboratively within a small team
• Excellent interpersonal and written communication skills
• Able to deal effectively with customers at all levels

OTHER JOB REQUIREMENTS:

• Able to travel domestically and internationally often at short notice
• An Australian citizen or permanent resident
• A current driver’s licence

WHAT WILL YOU DO?

The successful candidate will install, maintain and repair Thermo Fisher’s range of Electron Microscopes, Focused Ion Beam and Surface Analysis systems while driving customer allegiance through a high-quality customer service experience

RESPONSIBILITIES AND DELIVERABLES INCLUDE:

• Install, commission, maintain and repair our range of industry leading products
• Provide training for customers and users on system operation and maintenance
• Cultivate and develop positive working relationships with customers, users and company personnel
• Serve as the company liaison on technical matters for assigned systems and projects
• Complete and submit field service reports
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting documentation
• Act as a subject expert and resource for training