Engineer II, Field Service

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific Inc., we are looking for an exceptional candidate to join our team as an Engineer II, Field Service. As a global leader in providing integrated solutions, instruments, and enterprise services, we are dedicated to making a positive impact on a global scale. Join us in our mission to enable our customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:

• High school diploma or equivalent required.
• Bachelor’s degree in Chemistry or Sciences, or equivalent experience preferred. Military or trade school equivalency will be considered.
• 1+ years of experience desired.
• Background in Chemistry or Biochemistry preferred.
• Experience working in a regulated environment preferred.
• Effective communication skills and ability to establish good customer rapport are crucial.
• Proven track record in diagnosing and resolving problems on sophisticated scientific laboratory instrumentation.
• Ability to schedule and work independently and as part of a group to accomplish individual and team objectives.
• Ability to read and interpret technical drawings and diagrams.
• Ability to bend, squat, stretch, and reach every day in a service function.
• Regularly lift and/or move up to 50 pounds.
• Ability to travel up to 50% overnight domestic travel.
• Maintain a valid driver’s license and safe driving record.
• Ability to work overtime and/or outside regular business hours.
  As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today at http://jobs.thermofisher.com

• Provide field service support for liquid chromatography (HPLC), ion chromatography (IC), gas chromatography (GC), trace elemental Analysis (TEA) systems, and mass spectrometry (MS).
• Handle all aspects of customer relationship management, including installation, preventive maintenance, and detailed reporting.
• Work closely with Service and Sales teams to ensure customer satisfaction.
• Schedule and track service calls, manage personal parts inventories, and complete service reports using service ticket management software.
• Train customers on equipment and software, reviewing customer data to assess equipment health and functionality.
• Share repair diagnostics and information to speed up repairs.
• Stay up to date with technical bulletins and factory communications.
• Act as a communication link between the customer and the company to ensure effective service provision.
• Attend factory-provided technical and service training on the latest chromatography products.