Engineer II, Field Service

at  Thermo Fisher Scientific

JOB DESCRIPTION

You will become a part of the UK Life Science Field Service team, servicing Krios and Glacios Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time.
This role will suit someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive your success. Our organization is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Teaching customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer happiness and dedication
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures.