Engineer III, Field Applications

at  Thermo Fisher Scientific

WHO WE ARE:

The Chemical Analysis Division (CAD) provides a diverse mix of analytical instruments and associated services to a broad range markets including Safety and Security, Environmental, Food Safety, Energy, Mining, Life Science Manufacturing and Recycling to name a few. The instruments are deployed in the field and on the line, in challenging environments where customers put a premium on robustness, reliability and ease of use. They allow them to make decisions where they operate and streamline their businesses. CAD is a complex division with a global footprint, broad product portfolio and diverse customer base.
The Production Process and Analytics (PPA) business is a part of CAD. M&M has over 700 employees globally with historical revenues in excess of $200 million dollars.

WHO WE ARE LOOKING FOR:

Within our EMEA PPA Business Unit we are looking for an experienced and motivated Field Service and Application Engineer, product line Online Non-Contact Measurement Gauges (Link: https://www.thermofisher.com/pl/en/home/industrial/manufacturing-processing/online-non-contact-measurement-gauges.html) and if required extending to other product lines and or applications.

EDUCATION

• Diploma or equivalent education in electronic or electrical engineering.

EXPERIENCE

• Min 2 years field work experience delivering technical services and/or application support
• Preferable material science and/or process engineering expertise/experience
• Preferable knowledge in Online Non-Contact Measurement Gauges and/or Lithium Ion Batteries industrial processes
• Outstanding solving skills, passionate about electromechanical, software and application issues
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement

KNOWLEDGE, SKILLS, ABILITIES

• Excellent interpersonal communication both written and oral in English.
• The ability to speak and write German would be advantageous.
• Strong electrical or electronic background
• Ability to work proficiently with customers and colleagues in difficult and complicated situations
• Ability to understand, read and interpret technical drawings
• Customer friendliness and professional demeanor
• PC literacy including MS Office and Outlook, Excel, Matlab or EzCal
• Ability to travel, both domestic and internationally (mostly throughout EMEA region, and sporadically globally when required) up to 75%
• Valid driver’s license

• Represent our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
• Own and deliver service commitments and complete application related service activities, installations, data analysis, full calibrations, corrective and preventative maintenance, training, radiation services, remote technical support, other field and remote services (mostly throughout EMEA region, and sporadically globally when required).
• Provide Application, Field and Technical Support services for Gauging systems during pre and post equipment sale phase
• Provide remote and on-site services within agreed conditions and set accurate priorities.
• Service reporting, documentation and creation of protocols to specification based on internal and customer needs.
• Maintain high level of customer allegiance by building strong customer relationships and promoting excellent customer experience.
• Partner with our commercial colleagues to deliver and implement systems in profitable manner, exceeding customer expectations
• Help with continuous improvement applying our Practical Process Improvement Business System
• Other duties and possible extension of business responsibilities as the need arises