Engineer III, Field Service - LC/LCMS & IC

at  Thermo Fisher Scientific

POSITION SUMMARY:

• Carry out Installation, maintenance, oerational training and support of Thermo Fisher Scientific’s range of LC/LCMS & IC instruments in professional, reliable and customer-orientated manner
• Responsibility for meeting customer SLA and internal critical metric objectives for all service episodes
• To achieve service revenue budget by encouraging company products, developing strong customer relationships and working closely with commercial and operations teams
• To be highly responsive and proactive in dealing with customer’s needs and maintain close and effective relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all issues raised
• To carry out your employment in an efficient and commercially appropriate manner.

MINIMUM REQUIREMENTS / QUALIFICATIONS:

Qualifications & Experience

• Tertiary qualification in a Scientific (chemistry/physics) / Electronic / Electrical Engineering, Chemistry or a science related field required.
• Minimum 3 years of meaningful experience in a similar position
• Experience in the routine operations of LC/LCMS & IC systems required
• Experience within the scientific market and/or familiarity with scientific products required.
• Experience in a technical support / service support role preferred.
• Favorable – experience with Thermo Fisher LC/LCMS & IC software and hardware.
• Valid Driver’s License in good standing is required

Skills & Attributes

• Proficient in Microsoft applications including Microsoft office.
• Excellent communication & social skills
• Commit to Results, able to work independently, multi-task and prioritize based on business targets
• Organisational skills with an ability to prioritise handle time successfully and meet agreed deadlines.
• Effective interpersonal, communication and listening skills.
• A dedication and commitment towards displaying a professional and positive demeanour to work.
• An ability to think strategically and laterally in order to improve business opportunities.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status