Engineer III, Field Service

at  Thermo Fisher Scientific

POSITION SUMMARY

As a Field Service Engineer III, you will deliver onsite support and build service excellence over and above our customer expectations. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. We’re looking for curious learners, passionate problem-solvers, and trusted teammates. You will be eligible for a company car, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!

QUALIFICATIONS:

• Two years of work experience in a similar technical role.
• HS Diploma or equivalent education preferable in electronics or engineering.
• Degree or equivalent combination of education, technical training, military, and/or work experience will be considered.
• Preferred qualifications: Background in radiation, RSO, service, or automation is a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Must have strong electrical or mechanical background for troubleshooting/repair, design evaluation and problem solving abilities.
• Excellent interpersonal communication both written and oral.
• Ability to work effectively with customers and colleagues in difficult and stressful situations
• Strong verbal and written communications skills related to technical approaches, work performed, test results, and findings.
• Customer friendliness and a professional demeanour.
• PC literacy including MS Office and Outlook.

• Own and deliver service commitments and complete installations, calibrations, preventative maintenance, repairs, and/or training on equipment.
• Responsible for providing services remotely or at site within the agreed conditions; setting accurate priorities.
• Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
• Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
• Responsible for optimization and accuracy of the provided tools and consignment stock.
• Drive continuous improvement using our Practical Process Improvement Business System.
• Travel approximately 50% - 75%.