Engineer III, QA

at  Boston Scientific Corporation

Work mode: Hybrid
Onsite Location(s):Coyol, A, CR
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer and has been recognized with the Catalyst Award in 2022, a prestigious recognition of diversity, equity and inclusion excellence. Also, we have a Gender Equality Policy to support our commitment.
Hybrid Roles:
Boston Scientific’s hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

ABOUT THE ROLE:

Identify, analyze, investigate, monitor and document patterns and trends in post marketing surveillance data as part of the complaints process. Communicate and educate operations, management, R&D, marketing, sales organization and other departments, as well as external customers about product performance in complaints topics. Ensure that information and insight gained from the complaint investigations and corrective actions is fed back to the R&D and marketing organizations as part of the risk management and design input systems.

YOU’RE RESPONSIBILITIES INCLUDE:

• Analyzes customer complaints, events and other post marketing surveillance data by examining the data for patterns and trends and investigating when necessary.
• Investigates identified trends by starting a formal trend investigation and trend report and working on cross-functional teams.
• Documents trend action by updating the trend report at appropriate levels and by performing a Health Risk Analysis.
• Communicates product performance by formal presentations to management committees and design teams, supporting published product performance reports and supporting customer requests for performance information either directly or through the sales organization