Engineer IT Operations

at  Cargolux

ESSENTIAL REQUIREMENTS FOR THE POSITION:

Bachelor’s degree or equivalent experience
Deep knowledge of Windows 10 and 11 operating system and Microsoft 365 products (in the process of application support / technical escalation expert for the service desk)
Good knowledge of Windows Server and scripting is required
Knowledge of Linux OS and Citrix is a nice to have
Knowledge of Azure with Microsoft Azure Fundamentals Certification (AZ 900) is considered as an asset
Deployment of applications is an asset
Ability to work collaboratively with the engineering teams to drive architectural changes to improve stability of environments
Motivated, agile, good team spirit, strong communications skills and good contact with people
Familiar with ITIL processes
Fluency in English is mandatory (spoken & written); additional languages are an added value

Maintaining and monitoring application servers in the cloud.
Responsible of 2nd and 3rd level support for various IT services and follow the guidelines defined by the technology and Cybersecurity department.
This will include the day to day operations but also the patching and the vulnerability management.

Deploy and configure LCH applications and systems. Including but not limited to:

• Test, support and release documentation
• Application updates and suppervision
• Deployment of the applications
• Proper communication

Involved into LCH projects for the preparation of environments from project phase to go live / post go live support.
Investigation in LCH service requests needing more expertise.
Monitor and maintain environment (centralized management between LCH and CV).
Day to day operations in Microsoft365 admin environment (centralized management between LCH and CV)
Ensure 24/7 support of business-critical system by integrating the on call escalation team (on a rotation scheme). This will include not only the LCH operations oncall but also CV oncall.
Maintaining and monitoring application servers in the cloud.