Overview:
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!
Overview:
This position will play a crucial role in the modernization of our Mobile Device and PC management strategy by developing and maturing our Mobile Device Management infrastructure, implementing new Modern Management strategies and tools.

Responsibilities:

• Maintenance and Administration of the Mobile Device Management environment, creation of compliance and configuration profiles, package and deploy application to iOS, Android, MacOS, Windows and Chrome devices. Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment.
• Provide escalated technical support and training for Tier I and Tier II technical personnel. Troubleshoots to resolve customer issues in accordance with priorities set forth by the department.
• Create and maintain required documentation to track the current configuration of the MDM environment. Update and complete support tickets for all issue worked. Ensure the appropriate change process is followed before making any changes to the environment. Document and review recommended best practices to aid in continuous improvement and decreasing mean time to repair (MTTR).
• Support migrations to Windows 10 and Mac OSX using Intune, as well as upgrades of iOS devices.
• Contribute to current and future product development; provide timely, effective, clear, and concise communications. Create and publish reports to leadership, showing stability, uptime and other systems statuses.

LI-Remote

Minimum Wage: USD $69,000.00/Yr. Maximum Wage: USD $117,000.00/Yr. Qualifications:

• Degree in business administration or a technology-related field, or at least 2 years of equivalent work or education-related experience is required.
• High level knowledge of Windows OS, MacOS, iOS, Android, Microsoft Intune, SCCM, PowerShell Active Directory. With a working knowledge of Exchange, Windows Server Update Services (WSUS), Windows Deployment Services (WDS), DNS and DHCP.
• Experience in integrating existing System Center Configuration Manager infrastructure with Intune, managing PCs, Macs, and Unix/Linux servers, as well as mobile devices from a single management console, while building on existing investments and skills.
• Shell scripting is required. PowerShell scripting, Windows/ batch script development and troubleshooting is required.
• Good understanding on Windows Firewall, group policies and security.
• Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
• Unwavering passion for providing proactive, exceptional customer service and continuous improvement.

Wendy’s was built on the premise, “Quality is our Recipe®,” which remains the guidepost of the Wendy’s system. Today, Wendy’s and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world’s most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. * The target annual bonus for this role is XX% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.*

• NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.”

Responsibilities:

• Maintenance and Administration of the Mobile Device Management environment, creation of compliance and configuration profiles, package and deploy application to iOS, Android, MacOS, Windows and Chrome devices. Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment.
• Provide escalated technical support and training for Tier I and Tier II technical personnel. Troubleshoots to resolve customer issues in accordance with priorities set forth by the department.
• Create and maintain required documentation to track the current configuration of the MDM environment. Update and complete support tickets for all issue worked. Ensure the appropriate change process is followed before making any changes to the environment. Document and review recommended best practices to aid in continuous improvement and decreasing mean time to repair (MTTR).
• Support migrations to Windows 10 and Mac OSX using Intune, as well as upgrades of iOS devices.
• Contribute to current and future product development; provide timely, effective, clear, and concise communications. Create and publish reports to leadership, showing stability, uptime and other systems statuses

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.*

• NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.