Engineering Operations Manager, Charles River Development, Vice President

at  State Street Corporation

SUMMARY:

Charles River Development (CRD) is looking for an experienced, results-oriented, highly organized Operations Manager to join our engineering leadership team. If you have a keen eye for details, work cross-functionally with different departments, and obsess over quality & customer success, this is the role for you.
The Operations Manager will be responsible for planning, governance, and driving delivery of various technology projects across the engineering organization responsible for CRD’s Charles River Investment Management Solution (CRIMS) and Alpha Platform. The role will include visibility across the broader internal global technology and business teams, as well as multiple external vendors. The role will be responsible for managing procurement needs of Engineering teams.

Requirements :

• B.S. degree in Computer Science, Engineering, Mathematics, and Physics or other technical courses of study required.
• A minimum of 10 years of professional experience in an engineering operations management role.
• Excellent organizational skills with a commitment to meeting deadlines and expectations while ensuring the overall quality of delivery
• Strong project management skills and a solid understanding of project management methodologies, tools, and techniques
• Strong collaborator - foster strong working relationships with all levels of the engineering team
• Excellent verbal and written communication skills and confidence in dealing with all levels of the organization
• Ability to quickly grasp and distinctly explain technological and business concepts
• Highly analytical and metrics-driven mindset along with strong prioritization and time management skills
• Creative problem-solver, persistent, self-directed, attention to detail, and organized
• Proficiency with JIRA and Confluence, including JQL, dashboards, automation, etc.
• Proficiency Salesforce, ServiceNow, PowerBI, and basic SQL is a plu

• Lead and drive execution of initiatives in collaboration with the engineering leadership team.
• Define the scope, timeline, resource needs, and prioritization.
• Maintain a backlog of such initiatives to improve organizational productivity, employee morale, and product quality.
• Establish the necessary project governance and engagement based on the project and stakeholders for each initiative
• Be accountable for the ongoing monitoring and reporting of status.
• Provide periodic and ad-hoc status reports on initiatives and other engineering activities to the leadership team.
• Identify, mitigate, and where necessary escalate risks and issues to ensure on-time completion of planned tasks.
• Collaborate with engineering leadership and finance teams on budget planning and tracking
• Help build best practices and develop processes to improve productivity. Identify and solve interesting and new problems related to building high performing engineering team and delivering high-quality software.
• Provide organization and develop tracking systems around various engineering activities
• Drive audit activities and responses on behalf of the engineering leadership team
• Engaged with vendors and third-party solution providers and manage licenses. Ensure all vendors management related processes are compliant with necessary controls and audit requirements
• Assist in engineering team onboard contract talent and facilitate SOW approvals and execution. Liaison with external vendors and collaborate to ensure successful execution of SOW and resource onboarding
• Keep track of tools, software and hardware licenses. Ensure their timely budget approval and renewal.

Requirements :

• B.S. degree in Computer Science, Engineering, Mathematics, and Physics or other technical courses of study required.
• A minimum of 10 years of professional experience in an engineering operations management role.
• Excellent organizational skills with a commitment to meeting deadlines and expectations while ensuring the overall quality of delivery
• Strong project management skills and a solid understanding of project management methodologies, tools, and techniques
• Strong collaborator - foster strong working relationships with all levels of the engineering team
• Excellent verbal and written communication skills and confidence in dealing with all levels of the organization
• Ability to quickly grasp and distinctly explain technological and business concepts
• Highly analytical and metrics-driven mindset along with strong prioritization and time management skills
• Creative problem-solver, persistent, self-directed, attention to detail, and organized
• Proficiency with JIRA and Confluence, including JQL, dashboards, automation, etc.
• Proficiency Salesforce, ServiceNow, PowerBI, and basic SQL is a plus

Supervisory Responsibility:

• Individual Contributor Team Lead Manager of Managers