Enlyte QAS/QAC Team Leader

at  Sagility

JOB DESCRIPTION

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Appointment Scheduling/ Billing and Payment Collection/ Medical Bill Review

COMPETENCY REQUIREMENTS:

With Expert Competency Level in ff.:
Excellent Communication Skills (Spoken) Excellent Communication Skills (Written) Customer Service Orientation Computer Literacy ?Minimum of 30 wpm typing speed Sense of Urgency People Management / Team Orientation Pasion For Excellence Working in Teams / Interpersonal Skills Work Organization Drive for Results Thriving in Change Analytic Skills Problem Solving Presentation Skills Coaching Discipline Management
With Advanced Competency Level on the following:
Training Facilitation Skills Strong workforce Management background. Human Resource background.
Basic knowledge on computer trouble shooting and connections preferred at a work at home environment.

EDUCATION AND/OR EXPERIENCE:

4-year College BSN or Allied Science degree, 3 year call center experience

WORK AT HOME REQUIREMENTS:

Home internet service provider minimum 10mbps upload speed and 5mbps download speed.

WORK AT HOME RESPONSIBILITIES

• Be familiar with and abide to all Sagility general security and Work @ Home security policies and procedures.
• Be familiar with and abide by all client security policies and procedures required to protect customer data.
• Maintain the security of the at home work environment and protect the assets of the Sagility provided equipment, the client systems and data.
• Ensuring that all security related incidents are reported
• Shall work on the same Internet Connection that was tested during the setup process. If changes are made to the current Internet Connection or router during the course of application or employment, Employee will be required to notify the appropriate parties in advance and retest the connection to ensure the requirements are met.
• Must immediately report system performance problems or downtime to your manager and the local IT SPOC.