Enquiry and Enrolment Lead

at  Chisholm Institute

• You will be accountable for managing the day to day operational and administrative functions in the Student Enquiry and Enrolment Services team including managing the provision of customer service, administrative tasks and complex or technical enrolment advice.
• Your key accountabilities will be to
• Supervise the distribution of incoming Institute enquiries and applications through to relevant teams.
• Provide customer-centred and professional service at all times to enhance customer satisfaction and maintain the professional image of the Institute
• Encourage and foster a close team dynamic by working within the team to build relationships between staff and colleagues across the business
• Lead the team in coaching and lead by example by ensuring flexible approach, openness to learning and providing a work environment that encourages outstanding work performance and interpersonal relationships
• Liaise with IT and business areas to ensure complex enrolment responses are enabled through systems
• Collaborate with the other stakeholders to build broader Chisholm awareness around opportunities to drive student and client engagement and conversion during enrolment
• Provide outstanding service when interacting with external contacts and students to enhance the Chisholm Institute brand.

Please refer the Job description for details