Enrollment & Communication Analyst

at  California State University

Job no: 535645
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

JOB SUMMARY

The Enrollment Management Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Enrollment Management Enrollment and Communication Analyst functions independently under the supervision of the Director of Enrollment Management Technical Implementation and Communication (EMTIC) with additional work lead direction from the Associate Director of Enrollment Management Technical Implementation and Communication. The Enrollment and Communication Analyst is responsible for supporting EMTIC and Enrollment Management initiatives including: functional support and training for technical solutions like SJSU’s Intent to Enroll System, Slate, FileMaker, PeopleSoft Campus Solutions, SJSU’s Chat Solution, and other software implemented to support enrollment goals for the University. The incumbent will facilitate communication amongst internal and external departments and divisions, manage and/or troubleshoot student cases, and support enrollment planning and associated enrollment initiatives. In addition, this position will analyze student data to facilitate communication initiatives and planning activities within EMTIC and across Enrollment Management. Other responsibilities of the Enrollment and Communication analyst are to support on-going and new technical initiatives including identification of functionality needs for students and staff, and to collaborate with the Technical Implementation Team, Enterprise Systems and Campus IT to define requirements and test resulting functionality.

KNOWLEDGE, SKILLS & ABILITIES

• Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally
• Must possess excellent oral and written communication skills
• Must have knowledge of methods, procedures, practices and activities of the program area
• Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible.
• Knowledge of English grammar, business writing, punctuation and spelling
• Ability to compose and appropriately format correspondence and reports
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
• Ability to advise students individually and in groups on routine matters where required
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, document storage, and communication tools
• Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Ability to recognize patterns in student inquiries and communicate those patterns to management
• Ability to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be met
• Ability to identify and resolve student concerns with Enrollment processes and procedures
• Working knowledge of document types such as transcripts, forms, and test scores
• Ability to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students, families and campus constituents using a variety of media

REQUIRED QUALIFICATIONS

• A bachelor’s degree and/or equivalent training
• Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

PREFERRED QUALIFICATIONS

• Two (2) plus years working in a student services position
• Experience working with students providing education advising and counseling services
• Knowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learn
• Ability to analyze and interpret documents and requirements and be able to disseminate information to other staff.
• Excellent written and oral communication skills
• Knowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systems

• Serve as a contributing member of our interdivisional committee responsible for facilitating admitted students’ progression through the intent to enroll, orientation, testing and enrollment process
• Analyze student data to identify and provide lists of student cohorts to facilitate the administration of a strategic communication plan
• Act as a contributing member of a team responsible for administering a strategic communication plan through a variety of media including MySJSU (PeopleSoft), Slate, Marketo, OnBase, Cal State Apply, Chatbot, and social media tools
• Serve as the functional subject matter expert for Enrollment Management developed and support technical solutions
• Assist the leadership team in Enrollment Management Technical Implementation and Communication (EMTIC) with testing and training related to Enrollment Management technical initiatives
• Explore and identify functionality of current and proposed enrollment management and communication tools to identify functionality that will enhance efficiency for the team
• Coordinate requirement gathering for EMTIC with respect to new and existing Enrollment Management student information and data management tools as well as communication tools
• Work with colleagues in IT to communicate and implement enhancement requests including testing and training of delivered solution
• Develop, write and edit training modules and business guides for business users
• Deliver training to business users in multiple formats including but not limited to: small group presentation, individual, open labs and on-line