Enrolment Officer

at  Amana Living

ABOUT US

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

successful completion of their respective qualifications/skill sets

• Respond to inbound student enquires via phone, email, facebook and i

THE ROLE

To provide a high level of pre and post-enrolment services to meet ALTI’s enrolment targets and deliver high-quality student support to ensure student’s study journey is successfully completed within the agreed timeframe. Further, this position provides the necessary support to the Student Services Coordinator and ALTI’s internal and external clients under the guidance of the Student Services Coordinator. This is a Full-Time role based in Rivervale at Amana Living Training Institue.

KEY RESPONSIBILITIES:

• Provide excellent customer service, advice and support to students regarding

Amana Living Training Institute services

• Provide support to students from the start of their learning journey to the

successful completion of their respective qualifications/skill sets

• Respond to inbound student enquires via phone, email, facebook and in

person

• Responding to student enquires and provide direct support to those who

require assistance

• Ensure students have required information and paperwork at enrolment
• Enroll students into chosen course of study
• Book training courses/ schedules for individual students
• Maintain students’ file (both soft copy and hard copy)
• Work with the Student Services Coordinator and Amana Living sites to

schedule practical placement for students

• Conduct Pre-Course Meetings as required
• Facilitate Course Information Sessions
• Maintain client confidentiality at all times
• Other duties as directed by your Manager.