Enterprise Account Director, APAC (Singapore)

at  Lighthouse Intelligence Ltd

At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.
We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector?

WHAT’S IN IT FOR YOU

At Lighthouse you join our high performance #bestteamever where you can be a part of growing and developing a market leading technology platform. We are a rapidly growing company and are looking for passionate and talented team players. With extensive training and development programs the opportunities to succeed here are endless, as we continue our journey to innovate and disrupt with our cutting-edge technology.

Strategic responsibilities

• Commercial responsibility for a portfolio of strategic enterprise customers
• Relationship management: oversee the relationship and create trust with key customer stakeholders at a senior level
• Identify and pursue cross-sell & upsell opportunities to enable portfolio growth
• Ability to identify pipeline opportunities in the market and work closely with GM to execute deal strategics
• Build relationships with partners who are also working in your assigned accounts (IDeaS, etc)
• Review meetings, creating roadmaps and strategy review
• Articulate Lighthouse’ value proposition to C-level management
• Describe the type of cross continent support you would need (being able to work as part of global team, while ensuring APAC success).
• Be able to lead and follow at the same time

Commercial responsibilities

• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Forging strong working relationships with clients and genuinely understanding their unique needs.
• Be the customer’s voice within Lighthouse– empowering cross-functional internal teams to deliver world-class results and improve the entire customer experience