Entry Level Customer Service Representative - Days/Nights/Weekends

at  Peckham

All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.
Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.
If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities.

OTHER INFORMATION

This is an entry level position pending your receipt of a government clearance from a background check. If placed in this entry role, you will be given the training and opportunity to take calls. Once the official clearance is received, you will next complete the training journey of a full Customer Service Representative. Upon both entry certification and Customer Service Representative certification, you will be placed with a team to support business trends and needs. Team members would need to complete all phases of training and maintain good standing in all areas of customer service. This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
EEO is Law

WHAT YOU’LL DO

We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly! This position services a government contract that Peckham has held for 10 years! This contract requires you to pass and maintain appropriate security clearance. After you pass the security clearance, you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.

YOUR RESPONSIBILITIES AND REQUIREMENTS

• Promote Peckham’s vision, values, and services to all customers and maintain organization wide quality standards.
• Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.
• Gather and log information after determining customers’ needs; access knowledge base per customer request for information, apply problem solving skills, and resolve the inquiries/requests effectively and accurately.
• Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
• Maintain flexibility in work hours and shifts.
• Accept other jobs/duties as assigned.
  These jobs are open to all abilities but Peckham gives preference to individuals with disabilities