EOEM Strategic Account Specialist

at  Schneider Electric

Job Description:
EOEM Strategic Account Specialist (SAS)
LOCATION: This role is a remote (work at home) position. Any US location is acceptable.

REQUIREMENTS INCLUDE:

• Bachelor’s Degree or 3-6 years related work experience.
• Well-developed verbal and written communication skills.
• Flexibility and ability to prioritize, work independently and meet deadlines.
• Ability to maintain a good working relationship with people inside and outside the company.
• Customer Service Excellence (CSE), team player mindset, and can-do attitude.
• Strong mediation, negotiation and facilitation skills.
• Good working knowledge of the MS Office 365™ applications. An intermediate to advance working knowledge of Excel is preferred.
  About Our Company:

• Interfaces with internal and external customers, including coordinating activities with Schneider functional areas, manufacturing, sales, distribution centers, and field services.
• Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery and billing inquires.
• Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.
• Problem solving with customers that results in positive feedback for building relationships as a trusted advisor.
• Performs all order entry, order maintenance, open-order reporting, and facilitating customer order forecasts.
• Interpret customer requirements for low complexity configure-to-order (CTO) products - match products to customer specifications and ensure that the bill of material is technically compatible and competitive.
• Provides product information and performs product cross-referencing that may include basic technical knowledge.
• Utilizes and maintains information in systems including bFO (Salesforce), S4, SE Advantage, MS Teams, and External Customer Websites.
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