EPIC Hospital Billing Analyst

at  Salinas Valley Memorial Healthcare System

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Department:
Epic System

• Acts as the primary support contact Hospital Billing application.
• Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads.
• Guides the design of workflows, the building and testing of the system, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
• Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier. Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary.
• Maintaining regular communication with Epic representatives, through participation in weekly project team meetings and additional project-related meetings as required, ensuring alignment and project progress.
• Works with Epic representatives, Salinas Valley Health business partners, and end users to ensure the system meets the organization’s business needs in regards to the project deliverables and timeline.
• Assists with developing business and operational direction settings needs by attending site visits, workflow sessions, and other integrated sessions.
• May participate in the development of end-user training processes and/or curriculum content creation. Collaborates with Education team on the development of end-user training based on build and functionality.
• Regularly reviews project status, timelines and issues with Team Lead and Management, fostering transparent communication and timely resolution of concerns.
• In conjunction with operational Subject Matter Experts, Analyst builds application-specific workflows or processes for Hospital, Outpatient Departments or Ambulatory Clinics that could include but not limited to, hospital-based revenue cycle.
• Completes comprehensive testing cycles, including upgrade, unit, functional and integration testing. Engages departmental end users for feedback and obtains stakeholder signoff for system changes.
• Works with other analysts to maintain continuity in process and in support of our integrated Epic electronic health record.
• Leads initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects, to guarantee that the system’s development aligns with end user needs and adheres to industry standards and best practices.
• Adheres to change management protocols for all application changes, including building procedures, protocol creation, documentation maintenance, and the execution of comprehensive testing for supported applications.
• Performs other duties as assigned