EPR Process Improvement Lead

at  Ramsay Health Care

Job Description
EPR Process Improvement Lead
Remote working
Full Time 37.5 hours per week
Are you ready to make a real difference in the world of healthcare? Ramsay Health Care UK is dedicated to improving patient care, and we’re looking for a passionate Process Improvement Lead to join our team. If you’re curious, forward-thinking, a problem-solver, and a champion of efficiency, this is the role for you. Bring your expertise to the table and be part of a dynamic team dedicated to shaping the future of private healthcare. Join us in creating a culture of continuous improvement and innovation.
Job Purpose:
The EPR Process Improvement Lead will use their deep contextual understanding of healthcare business and clinical EPR processes to work with and influence stakeholders to
develop, protect and measure process standardisation, performance, and effectiveness.

Skills and Qualifications:

• Bachelor’s degree in Healthcare Management, Business Administration, or related field (Master’s degree preferred)
• Minimum of 5 years of experience in process improvement, healthcare operations, or related field

Duties and Responsibilities:

• Process Analysis: Conduct comprehensive reviews of existing processes within Ramsay Health Care UK Hospitals, including clinical and administrative workflows, to identify areas for improvement and optimisation.
• Capability Gap Identification: Collaborate with stakeholders at all levels to identify capability gaps and performance bottlenecks hindering operational efficiency and effectiveness.
• Efficiency Enhancement: Develop and implement strategies to streamline processes, eliminate waste, and improve overall efficiency within Ramsay Health Care UK facilities.
• Data-Driven Decision Making: Utilise data analysis techniques to gather and analyse relevant performance metrics, identifying trends and opportunities for improvement.
• Change Management: Lead change management initiatives to drive adoption of new processes and ensure sustainable improvements across Ramsay Health Care UK hospitals.
• Continuous Improvement Culture: Promote a culture of continuous improvement within the organisation, encouraging staff engagement and participation in process enhancement initiatives.
• Training and Development: Work with the Implementation Team to develop programs to equip staff with the skills and knowledge required to support process improvement initiatives effectively.
• Cross-Functional Collaboration: Work collaboratively with cross-functional teams, including clinical, technical, operational, and administrative stakeholders, to drive alignment and integration of process improvement efforts.
• Performance Monitoring: Establish mechanisms for ongoing performance monitoring and evaluation to track the effectiveness of process improvement initiatives and identify areas for further enhancement.
• Future Development: Understand the IMS and Digital Health roadmap and releases, ensuring sites adopt incremental benefits through effective change management. Review the external environment to identify opportunities or threats for EPR, staying informed about industry trends and best practices
• Risk Management: Escalates all clinical concerns through the Clinical Safety Officer (CSO), all other concerns via the EPR Business Owner. Supports the CSO with the Ramsay EPR Clinical Hazard Log review, highlighting any new Clinical Hazards and providing updates on existing Hazards.

What you will bring with you:

• Proven track record of successfully leading process improvement initiatives in a healthcare setting
• Strong analytical skills with experience in data analysis and interpretation
• Excellent communication and stakeholder management skills
• Change management expertise with the ability to drive organizational change
• Knowledge of Electronic Patient Record (EPR) systems and healthcare IT processes

Benefits:

• 25 Days Leave + Bank Holidays
• Buy & Sell Flexi Leave Options
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Enhanced Competitive Parental Leave Policies (launched 2023)
• Private Healthcare for you and dependents includes online GP
• Life Assurance (Death in Service)
• Free Training and Development via the Academy
• Over 8,000 discounts and special offers via benefits portal
• Book discounted cinema tickets on the dedicated cinema portal
• The Blue Light Card Scheme

About us
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.
We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision “People caring for People”. We know our people are our greatest asset, our business is growing and we would like you to join us.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks

• Process Analysis: Conduct comprehensive reviews of existing processes within Ramsay Health Care UK Hospitals, including clinical and administrative workflows, to identify areas for improvement and optimisation.
• Capability Gap Identification: Collaborate with stakeholders at all levels to identify capability gaps and performance bottlenecks hindering operational efficiency and effectiveness.
• Efficiency Enhancement: Develop and implement strategies to streamline processes, eliminate waste, and improve overall efficiency within Ramsay Health Care UK facilities.
• Data-Driven Decision Making: Utilise data analysis techniques to gather and analyse relevant performance metrics, identifying trends and opportunities for improvement.
• Change Management: Lead change management initiatives to drive adoption of new processes and ensure sustainable improvements across Ramsay Health Care UK hospitals.
• Continuous Improvement Culture: Promote a culture of continuous improvement within the organisation, encouraging staff engagement and participation in process enhancement initiatives.
• Training and Development: Work with the Implementation Team to develop programs to equip staff with the skills and knowledge required to support process improvement initiatives effectively.
• Cross-Functional Collaboration: Work collaboratively with cross-functional teams, including clinical, technical, operational, and administrative stakeholders, to drive alignment and integration of process improvement efforts.
• Performance Monitoring: Establish mechanisms for ongoing performance monitoring and evaluation to track the effectiveness of process improvement initiatives and identify areas for further enhancement.
• Future Development: Understand the IMS and Digital Health roadmap and releases, ensuring sites adopt incremental benefits through effective change management. Review the external environment to identify opportunities or threats for EPR, staying informed about industry trends and best practices
• Risk Management: Escalates all clinical concerns through the Clinical Safety Officer (CSO), all other concerns via the EPR Business Owner. Supports the CSO with the Ramsay EPR Clinical Hazard Log review, highlighting any new Clinical Hazards and providing updates on existing Hazards