Equipment Supervisor, Customer Service

at  Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

THE OPPORTUNITY

This position works out of our Gainsville, FL location in the Heart Failure Division. In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.
We are seeking an experienced, high caliber Customer Service Supervisor with strong leadership skills, serving as a role model with a high degree of Customer Focus and Quality along with a professional open and results based culture.
Candidates for this position should have a strong background with at least 3 years of Supervisory experience and demonstrated ability in building high performing teams. . The position leads a team of Customer Service Representative(s) and Analyst(s) applies a structured methodology for change management activities. The position requires the supervisor to develop process documentation, train, motivate and coach employees to continuously improve the quality and productivity of department output and introduce innovative methods to support this effort.
Each employee can make a difference at Abbott and has the power, either individually or as a team, to influence the success of the company. We are team-oriented, fast-paced and progressive. We value people with great ideas who partner with others both internally and externally to take action and accomplish goals.

REQUIRED QUALIFICATIONS

• High School diploma required; College Degree preferred
• Minimum of 3 years of Supervisor experience with direct reports required
• Demonstrated ability to train and mentor others required
• Minimum of 3 years of experience in Customer Service
• Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results
• Ability to work effectively within a team as well as cross-functionally in a fast-paced changing environment
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Multi-tasks, prioritizes and meets deadlines in timely manner
• Strong organizational, process, planning, and follow-up skills and ability to hold others accountable
• Ability to maintain regular and predictable attendance
• Ability to communicate effectively with team members, clients, caregivers, clinicians, and referral sources
• High degree of attention to detail in a high volume environment
• Excellent planning and organizational skills, ability to meet deadlines, ability to provide metric driven reports weekly and monthly showing customer service representative workload distribution
• Problem resolution and follow up skills
• Demonstrated ability to train and mentor others required
• Ability to work in a highly matrixed and geographically diverse business environment
• Experience working in a broader enterprise/cross division business unit model preferredigh school diploma
• Minimum of one year experience in a customer service role or equivalent combination of education and experience

Please refer the Job description for details